Shawl Neck Cardigan in Brown

For over 30 years Highland Store has operated as an independent retailer, showcasing classic products of quality and originality.

Our goods are mostly made in the United Kingdom or Ireland by traditional manufacturers and artisans. Wool is our main ingredient and our true passion.

We take pride in being amongst the few remaining “brick and mortar” stores in Central London offering authentic Scottish goods and highland wear made-to-measure. All online orders are hand-picked, meticulously packed and shipped from our Bloomsbury boutique.

We are not a corporation or backed by an investment group. Please keep this in mind when ordering from us as we cannot offer the same services(return labels etc) as other larger organizations do. We encourage you to review our size guides carefully prior to making a purchase or contacting sales@highlandstore.com for any further assistance.

Online prices include UK VAT when visiting the website from the United Kingdom.

If customers are browsing from abroad, prices will be displayed with 20% UK VAT deducted. Highlandstore.com will automatically detect the country you are shopping from via your IP address. It is also possible to manually select a specific destination (and currency) from the top right corner of the homepage. However, taxes and shipping costs will be calculated at checkout based on weight of the goods and destination.

We will usually dispatch your order  the following working day after receipt. Bank holidays and weekends can cause a slight delay.

 For UK orders, we use Royal Mail 48 hour tracked service.

 For EU orders, we use Royal Mail International tracked service. This normally takes about 15 working days. Once the goods clear UK customs, Royal Mail pass the shipments to the national postal service in the country of destination(e.g. laposte.fr, poste.it, deutschepost.de, correos.es etc). Highland Store does not cover import duties to European addresses(these vary from country to country) and have no control over these charges. If customers refuse to pay the local import duties, the goods will eventually return to our London store. We must wait for the order to arrive back to us before we can arrange a refund. All shipping costs sustained by Highland Store Ltd will be deducted from your refund. 


For orders to Rest Of World (USA, Canada, Australia, New Zealand, Switzerland, Asia etc)  we use DHL Express. Shipping costs include import duties. Delivery times are usually within 14 working days.

All customers will receive an email or SMS(if these contact details have been provided) confirming tracking information once the order has been dispatched.

The delivery times  mentioned above are estimations, quoted by our carriers and can be subject to delays outside of our control. They should be used only as a guideline.

Customers have 14 days from receipt of the order to evaluate the goods. If they wish to return any item, these must be sent to:  

Highland Store Returns

66 Great Russell Street

WC1B 3BN

London

United Kingdom

Kindly include the order number and clearly mark on the outer packaging “Returned Goods”

Please email sales@highlandstore.com before doing so.

The goods need to be in resalable condition, meaning the product must be unworn, unwashed and with all tags and labels attached as received.

Highland Store does not provide return labels.

We do not refund shipping costs.

Made to measure orders and Kilt Shop items are non refundable.

Items used for photoshoots, social media, or commercial purposes are non refundable.

We advise to choose a tracked and insured delivery service for returns as we cannot issue a refund until the goods have been safely received. We will notify you once your parcel has arrived and the items have been inspected.

We will process your return within 7 working days using the original payment method chosen at checkout, excluding any shipping costs.

Please note that Highland Store trades in GBP, and in the event of changes to international exchange rates, some refunds for international orders may vary slightly from the initial order value.

All return costs and UK import duties need to be handled by the customer.

Highland Store GRS Ltd is NOT responsible for custom charges on returns and may refuse to receive the parcel if payments are required.

In-store purchases can only be returned to the specific shop in person, with a printed receipt, within 7 days.

If you have any questions regarding our returns policies, please email sales@highlandstore.com